It pains us to say this, but we normally cannot accept any amendment to delivery instructions once the order has been placed on our Ecommerce store. However, if you do have to change it, either drop us an email at enquiries@billytong.com or use the contact form on this website.
Please state your order number and the changes you’d like. We will do our utmost to accommodate your request, but we cannot provide any guarantee that we can action this in time before dispatch.
CANCELLATION
We can’t for one moment, imagine why you’d want to cancel an order for our fabulous biltong products. But then again, we know that life can throw us a curveball every now and then.
So, if you need to cancel your order, it obviously needs to be done before dispatch otherwise a cancellation request cannot be entertained. Email us at enquiries@billytong.com ASAP, or call us direct on 01932 640649.
That said, accepting the cancellation will be at the discretion of Billy Tong and may be subject to an administrative charge. We’re a good bunch of people here at Billy Tong, and we’d hate to be doing that, but we thought we should cover ourselves in case of events outside of our control.
