DAMAGES, SHORTAGES, LOSS IN TRANSIT
If you have not received delivery within 96 hours of placing the order (weekends accepted), please email us at ‘email@example.com’
If your order arrives so damaged it’s impossible to enjoy, then we must be notified within 24 hours of receipt by email to firstname.lastname@example.org.
In this age of digital phenomenon, we might ask you to provide images taken with your smartphone to be sent to the same email address. The contents and packaging MUST be held for inspection by us.
PLEASE DO NOT JUST SEND YOUR PRODUCT BACK TO US WITHOUT CONTACTING US USING THE EMAIL ADDRESS STATED.
A returns reference number is essential, and we’ll provide this to you before any product is returned. We will pay for the return of the faulty goods. Complete satisfaction with our product and service is our ultimate game plan. We will either replace the biltong order or offer you a complete refund.
Finally, please note that our refund policy only extends to a product that simply cannot be consumed due to damage or non-delivery. It does not extend to the product being outside of its shelf life due to delays in delivery that were of no making by Billy Tong.
Contact us at email@example.com for questions related to refunds and returns.